FAQ

Who uses El-Inn?
Anyone with access to Scania for Me (Scania employees, thesis students and summer staff) and an electric hybrid or electric car can register for the El-Inn service.

If you are not an employee, can you pay with a credit card instead?
No, you have to be an employee to be able to use Scania El-Inn.

How can I get access to Scania El-Inn?
1. Download the EpSpot app (available in the App Store and Google Play).
2. Open an account using an e-mail address registered with Scania.
3. Register an El-Inn account via Scania for Me. Use the same e-mail address as you used for the account you created in the EpSpot app.
4. Your Scania El-Inn account will be activated within 24 hours.

I have forgotten my password. What should I do?
1. Enter your e-mail address and select “Glömt lösenord”[Forgotten password] in EpSpot.
2. Enter a new password. It must be at least 8 characters long, and include at least 3 out of 4 of the following: (capital letters, small letters, numbers, special characters).
3. Confirm the change by clicking on the link in the verification e-mail that is sent to your e-mail address.
4. Log into EpSpot using your new password.

How much does charging electricity cost?
The cost is currently SEK 1 per kWh.

How do I pay for the electricity I have used?
Payment is made through a net salary deduction the following month.

Can I reserve or hire a charging point?
No, charging points for Scania El-Inn are available on a ‘first come, first served’ basis, and are open to everyone using the service.

How do I know if a charging point is available?
You can view the available charging points within each parking area on the start page of the EpSpot app.

What connectors are used at the charging points?
An ordinary connector with a residual current device. The charge is equivalent to 2.3 kWh single-phase 230V 10A.

How quickly can I charge?
You can charge at a maximum rate of 10A. If you charge more quickly, your session will be ended automatically. This setting is normally found in the car’s menu or on the box for the charging cable.

Why do some areas have a queuing system?
Some areas have a power guard and a queuing system because the main fuses are insufficient for simultaneous charging at all charging points within a parking area.

How does the queuing system work?
The queuing system works by automatically starting your charging if there is available capacity on the main fuse. If it is full, the vehicle is placed in the queue, and as soon as another vehicle has finished charging, the next vehicle in the queue automatically starts charging.
A vehicle that is fully charged has its session ended automatically.

I can see that the session is starting, but then it ends automatically without the car starting to charge. What is the reason for this?
The issue may be caused by one of the following:
A.
An object has got into the car’s electrical connection, with the result that the plug has not been inserted into the socket correctly. During the winter in particular, it is possible for grit to get into the plug when the cable is on the floor of the car or in the boot.
B. The car has switched on time-controlled charging, which means that it is waiting for a specific time before it starts charging. For example, it is waiting for a set departure time or for a cheaper tariff. Note that while time-controlled charging may work during the evening when activated at home, it is not suitable for use during working hours.
C.
There is something wrong with the vehicle, charging cable or socket. Try using another socket or charging cable to see if this solves the problem.

 

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